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Frequently Asked Questions

Q) Are your kitchens hand painted?


A) Yes! This is one area we are particularly proud of and our team are highly experienced with both spray and hand painting. Every component whether it is for a kitchen, bedroom or retail space go through the same process. We start with two coats of colour matched primer in the workshop, then a third hand painted coat after installation. We apply the third coat to ensure your kitchen looks it's absolute best, doing this by hand also gives that bespoke hand crafted feel. This also means that any future paint touch ups will be less visible, with the brush strokes blending in.

Q) Why do you use colour matched primer?


A) We are one of few companies to offer this service. By doing this, if any nicks or scuffs happen over your kitchens lifetime, they will be much less noticeable!

Q) What are your internal cabinets made from?


A) They are all solid oak veneer board as standard, however we can use solid wood veneer sheets if you would prefer. Once the pieces have been assembled in our workshop, they are coated with two coats of clear lacquer.

Q) How long does installation take?


A) Without knowing the size and unique requirements of your kitchen, it is difficult to give a definitive answer. However we can advise fitting is usually around 10-14 working days which includes fitting worktops and hand painting all cabinetry.

Q) Do you provide any product guarantee?


A) Yes of course! Every Thomas James Bespoke kitchen, bedroom or retail space is built to last, and we do include a 25 year guarantee to give you that extra peace of mind. We're confident that you will never need to use it, but of course we are here should you ever need us.

Q) What is your design process?

A) Once you've been in touch, a member from our team will be in contact to discuss exactly what you're looking for. Whether you are looking for your dream kitchen, a practical utility room, or walk-in wardrobe, our design process is the same. We get to know you, your lifestyle and your expectations and needs from the space. Once we have all of this, we go away and design what will hopefully become the space you've been dreaming of. We will then present our initial design in person and discuss any additions or changes you would like to see. This design process is extremely important to us, and we want to exceed your expectations and create spaces you love and will be proud of. You will then receive updates on your product build from your dedicated account manager. They will be your contact throughout the design, build and installation process. Available at anytime to answer any questions you may have.

Q) Can you fit appliances?


A) Absolutely! We work closely with Elkwood Construction, a local team who specialise in all aspects of property renovation and construction. This partnership means we are able to offer our clients a full installation service and can prepare, fit and install all aspects of your kitchen renovation.We can fully install your kitchen, including the preparation or any plumbing and electrical services. Wall preparation, including plastering, as well as the installation of your new kitchen cabinets and appliances.

If you would like any information regarding your next project, please get in touch.

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